Shipping & Refunds
We set up storehouse in US, UK, DE, CA and China. The order will be fulfilled within 2 days and usually be delivered to you within 8 days. NO MATTER WHERE THE SHIPPING IS FROM, ALL ORDERS ARE FREE SHIPPING!!!
Orders are processed and shipped as follows:
- Orders placed before 1 pm EST will be processed on the same business day.
- Orders placed after 1 pm EST will be processed on the next business day.
- Orders placed on (or after 1 pm EST the day prior to) a weekend or holiday will be processed on the next business day. Please note, that we do not deliver overnight shipments on the weekends.
- Orders from the United States and Canada: Your package will be in transit for 3-5 business days after it ships;
- Orders from European Countries: Your package will be transit for 2-8 business days;
- Orders from China: It depends on the distance between the destination and China, generally 10 business days.
We offer a 30-day return policy for all items ordered on Samxic.com (after you receive the items). Consumers are responsible for the return shipping back to Samxic. But if the refund was caused by product quality, we will take the responsibility of the refund shipping under the condition that you prepay the return shipping fee. Once we check and ensure the product has the quality issue, the refund shipping fee will return to you. All returns are refunded back to the original card used for purchase with 2-4 weeks. As for return address, please contact us.
Note: Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Any questions please feel free to contact Samxic Service Team via online chatting entry or email firstname.lastname@example.org